Good evening, @MicheleTheRanch.
Thanks for chiming in on this thread. Let me point you in the right direction to get this handled.
Since Apple, Windows, and your IT person don't know what the best solution is for you, I recommend contacting our Customer Support Team to get this taken care of. They'll be able to use a screen share tool to see why this may be occurring. Here's how:
- Go to the Help menu.
- Press the QuickBooks Desktop Help option.
- Click the Contact Us button/hyperlink.
- Enter your question and hit Let's talk.
- Scroll down and pick to Get a callback.
It's that easy!
Keep us updated on how it goes. We're always here to have your back. Wishing you and your business continued success!
