Hello there, @Susan123.
I appreciate you for trying the suggested steps provided by my colleagues. Since your P&L report still shows inactive accounts after your troubleshooting efforts, let me give you another workaround to fix this.
To begin, delete your previously memorized P&L report and recreate it in QuickBooks Desktop. Here's how it's done:
- Go to the Reports menu, then select Memorized Reports. Click the Memorized Report list.
- Select the report you want to delete.
- Right-click the report and choose Delete Memorized Report (or press Ctrl + D on your keyboard).
- When prompted to decide whether to delete the memorized report, click OK.
Recreate and run your P&L report once you've finished. Let's see if it still includes inactive accounts with zero amounts. If so, let's proceed on to verifying and rebuilding your data in QuickBooks Desktop. This way, we can identify and resolve the most commonly known data issues within a company file.
If you want to send your memorized reports via email on a recurring schedule, save this article for future reference: Set schedule and email information for a memorized report.
Feel free to reach out to us again if you need further assistance with your financial reports in QuickBooks Desktop. We're always available to assist you. Have a great day, Susan.
