Thank you for the detailed information, @JM952.

I want to ensure you can print the Notes field on your sales receipts.

Once you check the Print box to the Notes field, you should be able the print the field when using the customized templated. Since it doesn't print, it's possible that the template was damaged. In this case, you'll want to delete and recreate the Sales Receipt template. Here's how to delete a template:

1. Go to the Lists menu, then select Template.
2. Find the created Sales receipt template.
3. Right-click on it and choose Delete template.
4. Click OK to confirm.
5. Once done, recreate the template.

If you get the same result, let's run the Verify and Rebuild Utility tools to check any data issues within the company file. To do so, follow the steps below:

1. Go to the File menu, then choose Utilities from the list.
2. Select the Verify Data tool then wait until the diagnosis is done.
3. If there are issues, proceed to rebuild the company file.
4. Click the File menu again, then select Utilities.
5. Choose Rebuild Data then click OK.

Come back to this post and let me know how it goes, @JM952. I'll be around to provide further assistance.

You may encounter other issues when using customize templates. This article will help you fix it: Fix common issues when you use and customize templates.

Wishing you all the best!