Thank you for joining the thread, @shieldsdk.
Let me help you by giving you information about accessing activity logs by transaction and QuickBooks as a whole.
There's no need to turn on the activity log as it will be automatically visible when you create a transaction.
Also, you can utilize the audit trail report to see activities initiated within your company file. This also includes the transactions that were being deleted. However, the option to check including the payment associated with it is unavailable.
Nonetheless, we can still manage to track the payment associated with it manually. Thus, we can look for that transaction from the report, then compare it to your real-life bank statement. Here’s how you can pull up the Audit Trail report:
- Click Reports at the top menu bar and choose Account & Taxes.
- Select Audit Trail.
- On the report screen, click Customize Report.
- Go to the Filter tab and search for the Transaction type.
- Choose the type of transaction and click OK.
- Filter the dates.
Once done, locate the payment and get your bank statement. Make sure to get the correct dates and transactions to match everything correctly.
On the other hand, if you happen to have a backup file before the transaction got deleted, you might want to restore this to easily view the payment associated with it. To figure out the file from your computer or external storage, you can take note that this file has a .qbb extension at the end of the file name: Restore a backup of your company file.
If you have more questions about the activity log, you can reply to this post. Have a good day
