Hello there, @awills007.
I appreciate your efforts in solving this problem by using the suggested methods and solutions in the discussion.
Since nothing has worked on your end, the best thing we can do right now is to contact our support team. This way, they can check further why you still can't view all your inactive accounts even after several attempts of following the resolutions above. They will be able to perform a secured screen-sharing session and then run a set of examinations to amend the underlying issue.
Here's how:
- Click the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter unauthorized charges in the Type something field, then click the send icon.
- Choose I still need a human.
- Select Get help from a human.
- You can either select the Chat with us or Have us call you option.
Be sure to check out our support hours to ensure we address your concern on time.
Additionally, feel free to read through this article if you want to personalize and filter your repost in QBDT: Customize reports in QuickBooks Desktop.
If there’s anything else I can help you in accessing your inactive accounts in QBDT, leave me a comment below. I’ll jump right back in to assist further.
