Hello there, @away. I'm here to provide some details about the error you received when adding a customer's credit card info in QuickBooks Online (QBO).
In QBO, you're getting an error "Did you enter your credit card info correctly? Make sure your credit card info is correct and try to save again" when the risk/security blocks the merchant from attempting to store credit card details in the Wallet due to too many previous failures in a short period. Our engineers have determined this is working as designed.
That said, I encourage you to send feedback to our product developers to share your insights and suggestions about this feature. Here's how:
- In your QBO account, select the Gear icon.
- Next, choose Feedback and enter your product comments.
- Then, select Next to submit.
Once done, visit our QuickBooks Online Feature Requests website to track your submitted feedback.
Feel free to post again here if you have any other concerns about managing your customer's info. I'll circle back here to assist you further. Have a good one.
