I understand your frustration with the current issue, @Lorry Marie.
I can see the urgency of getting this resolved, and I want to ensure this is taken care of.
Currently, we don't have a specific time frame for when this issue will be resolved. The most recent update that I have from our Engineering Team about the investigation is that it is still in progress. Our engineers are all hands on deck working together to sort everything out. What's best right now is to follow what my colleague BryanM provided in contacting our Online Support. With this, you'll be notified about the latest updates on this matter.
On the other hand, having a quick form for users to submit complaints regarding certain issues is currently unavailable in QuickBooks. That's actually a great idea, @Lorry Marie. With this, I suggest sending this feature request to our Product Developers. Here's how:
- Click the Gear icon in the upper-right corner.
- Select Feedback under Profile.
- Share your feedback.
- Click Next to submit.
Another easy way to share your feedback is to enter them through this link: QuickBooks Online Feature Requests.
Additionally, I've got you this article in case you'd like to customize your sales form to match your business here in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.
I'll be sure to keep an eye out for your reply in case you need any additional assistance with attachments. I want to ensure that we get this fixed as soon as possible. You have a good one!
