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A reports-only user can see all reports, except reports that show payroll or contact info, and can’t access the audit log. Also, the reports-only users can create custom reports and add report groups, however, can't view the actual transactions. We can run the Reconciliation Reports to see the bank reconciliation transactions. Here's how:
- Go to Business overview and select Reports.
- Type Reconciliation Report in the Find report by name search bar.
- Select Reconciliation Reports.
- Select the Account for the reconciliation report you want to view.
- From the Report period dropdown arrow, choose the reconcile period.
- Press View Report.
If the same thing happens, we can do basic troubleshooting to determine if this error is browser-related. let's sign in to QuickBooks Online (QBO) using a private or incognito window to help us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
Then, try running the Reconciliation report again. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Removing this should fix the issue since the overtime collection of data can create corruption. We can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue.
Feel free to visit our Reports page for more insights about creating and managing reports.
I'd like to know how you get on after trying the steps as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Have a great day ahead.
