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I know this has been a challenging process for you, @WestfieldAV.
Let me make it up to you by ensuring you get the best help available so this gets sorted out immediately.
Based on your scenario, I take it that you have already tried accessing your QuickBooks Online (QBO) account in a private window and clearing your browser's cache and cookies. You can also use other supported browsers when opening your invoices if you haven't already.
However, I recommend contacting our Technical Support Team if the issue persists. They have the necessary tools to check your account securely and perform a screen-sharing session to conduct further investigation into this behavior.
Here’s how to get in touch with them:
- Log in to your QBO account.
- Click the ? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion about your concern, then click Continue.
- Choose a way to connect with us.
Additionally, you'll want to personalize the appearance of your sales forms by adding specific information. Check out this article for more information: Customize invoices, estimates, and sales receipts in QuickBooks Online.
You're always welcome to get back to this thread if you have additional concerns about invoices in QBO. I'll be around to lend a helping hand. Keep safe!