Thanks for sharing more details, JackAle.
Let me make it up to you by ensuring this gets resolved.
The missing message on the sales form is quite unusual. This could be a browser-related issue. The outdated stored cache can affect the performance of the program.
Let's access your QuickBooks account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.
Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Once logged in, check if the message shows on the invoice. If so, let's clear the browser's cache. This removes its stored cache to ensure the program performs efficiently.
If private browsing doesn't work, I'd recommend using other supported browsers. They'll provide the best and most secure experience with QuickBooks.
Additionally, I've added resources that'll help you personalize your sales forms in QuickBooks Online. Doing so helps you add the details that matter most to your business:
Please keep us posted if you have other questions or concerns about managing your sales transactions in QuickBooks. It's our priority to ensure your record is accurate.
