Thank you for getting back to us, rklessel.
At this point, we'll do the browser troubleshooting steps to see if you're just experiencing random display issues. However, if you still can't run the Custom Summary Report, please contact our QBO Support so they can check this further using more tools. I'll also include the steps to contact them.
We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.
- Google Chrome: Ctrl + Shift + N.
- Safari: Command + Shift + N.
- MS Edge and Firefox: Ctrl + Shift + P.
If private browsing lets you run the report, you can clear your browser's cache. If not, please use a different browser to see if this only happens to the one you are using.
To contact our QBO Support:
- Go to Help and select the Search tab.
- Click Contact Us at the bottom.
- Enter something like Missing Custom Summary Report in QBO Plus and click Continue.
- Choose Start a chat or Get a callback.
Feel free to reach back out if you have other questions in mind. Take care and have a good one!
