Thanks for following up with the Community, PalletMikeB.

Some subscribers enter chargebacks as refunds or expenses.

Here's how to record a refund:

1. Use your + New button, then choose Refund receipt.
2. Choose the customer's name from your Customer drop-down list.
3. Enter a date.
4. Pick a Payment method and Refund from account.
5. Enter the Product/Service and Amount.
6. Select Save and close.

Here's how to enter an expense:

1. Use your + New button, then choose Expense.
2. Enter all of its necessary details.
3. Select Save and close.

Before doing either, I'd recommend working with an accounting professional to properly identify what you should be doing in your books. If you're in need of one, there's an awesome tool on our website called Find a ProAdvisor. All ProAdvisors listed there are QuickBooks-certified and able to provide helpful insights for driving your business's success.

I've also included a few detailed resources about working with chargebacks, refund receipts, and expenses which may come in handy moving forward:

• How to handle chargebacks
• Enter a refund receipt
• Enter & manage expenses

Please don't hesitate to send a reply if there's any questions. Have an awesome day!