I’m delighted to have you here in the Community, @remogul320.

Let’s handle chargebacks together to mark your invoice paid in QuickBooks Online (QBO).

We can create a Bank Deposit and match this to the invoice. That way, we can mark this paid and close the transaction. Also, you can manually mark this paid by utilizing the Receive Payment option.

Here’s how you can create a Bank Deposit:

1. Click the + New button and select the Bank deposit under Other.
2. Choose the account where the money goes in from the Account dropdown.
3. Marked check the deposit showing under the Select the payments included in this deposit.
4. Fill out the other fields for further identification of the transactions. Then, enter the Amount and click Save and close.

Afterwards, clean your banking tab by excluding the transaction:

1. Go to the Banking menu in the left panel and choose Banking.
2. In the For Review tab, select the transaction that does not match the one created within QBO.
3. Tap on the Exclude button.
4. Go to the Excluded tab, and select the transactions again.
5. Press the Delete button.

In addition, here’s an article you can refer to about categorizing and matching the following transactions. It will let you add them to the correct accounts in your Chart of Accounts (COA). Once done, visit this other article to reconcile your account. Doing so will ensure that your accounts are balanced.

Feel free to lay down your concerns by tapping the Reply button. You can always count on me to help you about entering chargeback transactions in QBO. Have a good one!