Welcome to the Community, hellothere4.
Since you've tried all the troubleshooting steps provided on this thread and I've checked there's no open investigation about this issue in invoices, I recommend getting in touch with our Support team. They'll be able to add your name to the list of affected users so that you receive the information updates.
- Click the (?) Help menu at the top right section of your QBO Dashboard.
- Tap the Contact us button.
I'm also adding these articles that I'm sure you'll find helpful in managing your sales forms:
Please update me on how the call goes. In case you'll need assistance in dealing with your invoice transactions, don't hesitate to get back to this thread. We're always here to help you.
