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I appreciate your efforts in attempting to resolve the error, @Info Accounting.
We value your time. I want to eliminate the error so you can add the item to the invoice successfully.
We need to review your account settings in a secure location. With this, I'd recommend contacting our Customer Care Team about this. Our experts can use screen sharing to investigate the root cause of the problem.
Proceed with the following steps:
- Go to the Help menu, then click Contact Us.
- Type your concern in the box and tap Let's talk.
- Choose either Get a call or Start a chat.
- Complete the required data and submit the request.
Make sure to contact them within business hours to ensure a swift response.
Feel free to check out these articles below to learn more about inventory quantity and reports in QuickBooks:
- Adjust inventory quantity on hand in QuickBooks Online
- Use reports to see your sales and inventory status
It's my pleasure to help you if you have other inventory or invoice concerns. Just leave it in the comments section below or create a new thread. Keep safe.