ChristineAnn -- i mean this as respectfully as I possibly can, but you are USELESS.

The suggestion to add a cc field to a customer profile was MADE IN 2019 on the link that you directed us to.  It is still sitting there, unactioned.

If you are going to type a reply with as many words, at least have a clue what you are talking about.  

God, you "helpers" are so bad.  I'm embarrassed for you.