Well, lets start off with the "solution".  Wouldn't it make more sense for the "Product Development Team" to actually be the ones looking at some of these issues ?  why put it back on the user to send them a message?  Can't you do that?  Based on the length of time that this issue has been kicked around, you would think that one of the employees that answer these post would do that for us, the paying customers.

To me it seems like some more of the same response that we normally see on here...