I can share some information that can help you resolve the problem you're having with your customer transactions, @AMAcpa.
I advise contacting our Customer Support if you're still having issues even after trying a few troubleshooting steps.
Follow the steps below on how to reach them:
- From your QuickBooks Desktop account, click the Help menu at the top.
- Select QuickBooks Desktop Help.
- Provide some information about this concern in the search box.
- Click the Contact Us link at the bottom of the window.
- You'll now have a few options for support.
- Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.
You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.
Here are some reports you can create to keep track of your sales and expenses: Customize customer, job, and sales reports in QuickBooks Desktop.
Let me know if there is anything else that I can help you with your QuickBooks Desktop. I'm always here, ready to help. Have a wonderful day!
