Hi there, @hlg2482,

I would want to help, however, I need more details to determine your concern so that I can provide you with the best resolution. Can you share some screenshots with me? You can also tell me what type of product you are currently using. Any information that you can provide will be greatly appreciated. 

Don't hesitate to reach us back or leave a reply. I'll surely help you anytime. Have a great day ahead!