Thank you for taking the time posting in the Community, @len2.
I can see how important it is to track the credit card payments in the correct account. I'm here to ensure you'll be able to view them.
Although you’re using the Accountant version of QuickBooks, you may still experience cache issues. To fix this, let’s use a private browser to access your QuickBooks account. This doesn't retain local files, so this helps in ruling out the possibility of a webpage issue.
Here are the shortcut keys:
- For Firefox, press Ctrl + Shift + P
- For Chrome, press Ctrl + Shift + N
- For Safari, hold down Command + Shift + N
Afterwards, log in to your account and save the transaction. If this works, you’ll need to clear the browser's cache. By doing this, it’ll remove the history or built-up cache in your default browser, so you can start with a clean slate. You can also try switching to other supported browsers as an alternative.
You can read through these articles for more detailed information about managing your downloaded credit card transactions:
Don't hesitate to mention my name how these troubleshooting paces work on your end. I want to ensure that you'll be able to link your Wise account to QuickBooks Online.
