Hello, @ACECORP.
I can see how this affects your workflow today. I'm here to bring you in the right direction to be able to resolve this issue you've currently encountered while paying invoices QuickBooks Online.
Our engineers are currently working on the fix internally for this issue. Since we cannot provide an exact timeline for the resolution, we can contact our support team to get an update. We can check our support hours to ensure that you reach us anytime at your convenience.
Here’s how to get in touch with our representatives:
- Log in to your QuickBooks Online account.
- Click the Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose a way to connect with us: Ask the community, Start a chat or Get a callback.
For more hints about handling your invoices in QBO, you can open this article: Record invoice payments in QuickBooks Online.
I'm also adding this article with managing a customer list: Manage your customer list. It includes detailed steps to create a sub-customer.
Fill me in if you want to track your sales in the Report tab. I assure you, you'll get the best picture of your business. God bless you.
