Hello there, @mgangon. I realize the necessity of getting this handled as soon as possible. Also, I appreciate you're effort in trying all the possible troubleshooting steps to fix this issue. Let me share some updates about this matter.
The incorrect information you submitted is shown by the error message you are receiving. When inaccurate or erroneous credit card information is entered into a customer's profile, this occurs. The profile is locked and won't take any new credit card information after repeated attempts to submit inaccurate or invalid information. Check the credit card information twice and wait 24 hours before attempting to enter it again.
If the issue persists, I'd suggest reaching out to our Technical Support Team. That way, they can check into your account in a secure environment and investigate further about the issue. Here's how:
- Go to Help.
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For further information on the time schedule, see this article:
QuickBooks Online Support.
I've also added the following articles for future reference:
For additional queries, feel free to leave a comment below. I'll be glad to assist you at any time. Take care!
