Hello @Kcdea,

Thank you for reaching out to us about the result. I can help you show the line items with zero amounts in QuickBooks Desktop.

I suggest you begin by updating QuickBooks Desktop to the latest release. Aside from improving the performance of the software, this process also fixes unusual results automatically.

Here's how:

1. Click the Help tab in the upper-right corner, then select Update QuickBooks Desktop.
2. Go to the Update Now tab.
3. Select the updates you want to include.
4. Put a checkmark on the box beside Reset Update.
5. Hit Get Updates.
6. Close and re-open QuickBooks.

Your sales forms depend on your preferences and template customizations. I recommend reviewing your settings and ensuring the changes are saved properly under Sales & Customers.

The Don't print items with zero amounts when converting to Invoice checkbox should remain unchecked (see screenshot below). This way, products and services with zero amounts will show when printing invoices.

After making sure your settings are accurate, repeat the same steps. You should be able to include the line items with zero amounts from your printing.

Also, did you know you can customize your templates to control how they look and what information to include when printing? For more information, I've attached this article about personalizing forms in QuickBooks: Use and customize form templates.

Leave a comment below if you have further concerns about printing invoices or managing line items. The Community and I will be around to help you.