Appreciate all your efforts in following the steps provided above, @notafraidtoask1.

I want to stop this from happening to you. I have other troubleshooting steps to ensure you can see your customer lists in a hierarchical view. 

I'd recommend resorting to the customer list. This way, the original order will return. Proceed with the following steps below: 

1. Go to the Customer menu and choose Customer Center.
2. Right-click with your mouse and select Re-sort List. 
3. Hit OK. 

For more information, see this article: Re-sort lists in QuickBooks Desktop.

If the issue persists, I'd recommend contacting our technical support team. Our experts can review your account settings in a safe place and provide additional troubleshooting steps.

Go as follows: 

1. Press F1 on your keyboard to open the Help page.
2. Click Contact Us.
3. Enter your concern in the box and select Continue.
4. Choose either Start messaging or Get a callback.
5. Complete the required data and submit the request.

Make sure to contact them within business hours to ensure a swift response.

You can use the articles below to learn how to manage your customer transactions, reports, payments, and other related topics: Sales and Customer FAQs. 

Please let me know if you have any additional inquiries about managing your client list in QBDT. I'll make sure to take care of it immediately. Be safe always.