@MadelynC 

It really saddens me that QBO has chosen to use Melio.  We have had multiple issue with them, mostly around their horrible customer service or really complete lack of proper customer service.  I had a simple question for them today and could not get an answer other then " You do not have to use our platform", but we do.  

I would suggest QBO immediately requests melio stop telling people to use other platforms, or QBO will find themselves having customers leave in the dozens.  Melio is contracted as a representative of QBO, the conversation that I had today would make anyone want to leave.