Thanks for joining this conversation, Vermilion.
Allow me to chime in and help ensure this is taken care of for you.
A ticket regarding this issue has already been created and forwarded to our product engineers. They are now investigating the root cause of the error and working to fix this as quickly as possible.
That said, I highly suggest contacting our Support team again so they can add you to our notification list. This will help our engineers determine the number of affected users. An email notification will be sent to you once this has been resolved.
Here's how to reach them:
- In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
- Select a suggested option, or type a question or topic you need help with.
- Tick Contact Us and choose a way to connect with us.
To know more about managing invoices and payments in QBO, consider checking out these articles:
I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.
Please post again or leave a comment below if you have additional questions about this or anything else QuickBooks. I'm always here to help. Take care.
