I've got your point, heneghae.
I understand that the option to set the default CC and BCC email addresses for each of your customers saves you time. Currently, this isn't possible. You can manually add those emails for the time being whenever you create invoices for your customers.
This is a fantastic suggestion for a future product upgrade; I recommend submitting a request through QuickBooks. Our Product Development team will review each request. Once approved, they will be able to include them in future updates.
Here's how:
- Go to the Gear icon.
- Select Feedback.
- Enter your request.
- Hit Next to submit.
You can visit this page to track feature requests: QuickBooks Online Feature Requests page.
Additionally, I've added this article to guide you if your customer decides to return the item they purchased for future use: Record a customer refund in QuickBooks Online.
Let us know if you need anything else. The Community is available 24/7 to assist you.
