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Hello @briannatsp,
I appreciate you providing an update here in the Community about the steps you've taken to resolve unusual results when navigating QuickBooks Online. An issue like this greatly affects the productivity of your business.
I would also feel the same frustration after taking the necessary troubleshooting steps for the problem. Since the issue persists, It would be best to get in touch with our QuickBooks Support Team.
This way, you can raise a further investigation if required to get you back on track. They have the tools securely check your account and ensure everything is running correctly.
Our support for Plus, Essentials, Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.
Here's how you can reach them:
- Click the Help tab in the upper-right corner.
- Go to the Assistant tab.
- Click Get help from a human.
- Choose Chat with us or Have us call you.
There are a few things to check to ensure you get the most out of your QuickBooks Online experience. I've attached these articles for additional reference about it:
- Why is my QuickBooks Online slow?
- System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed
Fill me in if you have additional questions about navigation issues or fixing slow performance when using QBO. I'm always here to help. Take care always.