I can see you’ve done your due diligence trying to get this resolved, elecuyer.
When running the Profit and Loss report, the account tied to that specific item may be an expense account in QuickBooks Online (QBO). Let's verify the information on the Products and Services page by following the steps below:
- Go to the Gear icon and select Products and Services.
- Find the item and click Edit under the Action column.
- Click the Income account dropdown. Make sure choose an income account you want to use to track the sale.
- Click Save and close.
You can find these instructions from our guide: Add product and service items. You can also add, edit, or delete accounts to make sure your transactions are categorized correctly. If the same thing happens, let's sign in to QBO using a private or incognito window. This helps us confirm browser-related issues since this mode doesn't use the existing cache data. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Removing this should fix the issue since the overtime collection of data can create corruption. We can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue.
Let me share some resources that you can browse and use as a reference in managing and navigating your QuickBooks account:
I'd be happy to hear any updates after performing the steps as I want to ensure this is resolved for you. Also, if you have questions about running reports, please add a reply below. I'd be happy to assist you further.
