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Replying to:
JessT
Moderator

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Hi aj1988,

 

Thank you for joining the conversation. I found out that this issue is already resolved. Let's do the basic troubleshooting steps, and let us know if you can view your invoice.

 

We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.

 

  • Google Chrome: Ctrl + Shift + N.
  • Safari: Command + Shift + N.
  • MS Edge and Firefox: Ctrl + Shift + P.

 

If private browsing lets you see your invoice, you can clear your browser's cache. If not, please use a different browser to see if this only happens to the one you are using.

 

If none of the steps work, please contact our QBSE Support again to check this further using more tools, and so they can revisit the ticket.

 

If you have any other concerns, please don't hesitate to go back to this thread.

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