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Buy nowI have QB Desktop with Assisted Payroll. We just started using Guideline in August. Guideline has accrued the payroll deferrals in a Quickbooks liability account called Accrued Liabilities, which is actually a parent account for multiple liability accounts. I would like to change the account to a specific liability account for Guideline deferrals. When I try to do this, it tells me I have to go to Employee Benefits and select Manage Plan for Guideline. I do that, but when I log into Guideline I can't find a setting to update the liability account.
Also, when Guideline withdraws the liabilities, they do not create an entry in Quickbooks. When I go in to try to create custom liability payments, and select a Guideline item I get a message that the Payroll item has no liability agency, and it gives me the option to set one up. But when I click "OK" it gives me the same message that I have to go to Employee Benefits and select Manage Plan for Guideline.
Neither Intuit nor Guideline is not being helpful at all. Guideline says I have to contact Quickbooks support about, and Quickbooks support tells me I have to contact Guideline.