Great to have you here in Community, Sophie4.
We appreciate that you performed the steps posted by my peers. If the steps above didn't resolve the issue, I suggest getting in touch with our Customer Care Team. They have the required resources, such as the remote-viewing session, to figure out what's causing the problem.
Here's how:
- Tap on the Help at the top menu bar.
- Click on the Contact Us button.
- In the What can we help you with? box, provide a brief description of the problem.
- Press on Let's talk.
- Tap on Get a callback.
- Type in your contact details, then tap on Confirm my call.
Feel free to let me know if you have further questions. I'd be happy to help you. Enjoy the rest of your day!
