Being able to resolve this issue is our priority, RosieL.

But before we start, did you try the troubleshooting steps above provided by JasroV? If so, let's try deleting the invoice. To do so, open the invoice you wish to delete. Then click the Edit Menu and select Delete. You can also use the keyboard shortcut Ctrl + D. I've added a screenshot for your visual guide:

Once done, recreate the invoice first before deleting the other. Then, double-check if it's showing in the report. However, if the new invoice that you created is still not showing, I recommend reaching out to our support team so they can investigate this further. They also have the tools to pull up your account in a secure environment.

In relation to this, QuickBooks provides different reports that tell the different aspects of your business. Learn how QuickBooks generates reports so you'll be able to get the information you need: Understand Reports.

Got any other questions about sales orders or invoices? Well, don't you worry, you can always mention us and we're always here to help. Have a good day!