Allow me to chime in, Rj5725.
I understand that the old payment notification format is much simpler for you to apply the customer payment to the appropriate invoice.
We're having an ongoing investigation about the payment email notification. Our engineers are already working on fixing it. I recommend contacting our QuickBooks Online Support. They can pull up your account and add you to the list of affected users. This guarantees you'll receive notification once the issue got resolved.
Here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Click Talk to a human.
- Enter your concern.
- Select Contact Us.
- Choose a way to connect either Chat with us or Have us call you.
I'll share this guide with links to the various actions you can take when using the Payment feature for future reference:
The Community is open around-the-clock. If you have any additional questions, let us know. Have a great day.
