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dajohnso
Level 2

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We need a way for the customer to do this not the QB User. We already send a link to the customer and that link already brings them to a page that suggests creating an account. Why cant QB add the ability for the customer to enter the information and maintain it. Your current process makes us have to call every customer to add their card manually and then when the card expires repeat the process. It is a lot of extra work to maintain this and then we have to keep an eye on many, many customers to be sure the card hasn't expired and then hunt the customer down again to enter the new credit card info. It would be so much easier if the customer could manage this themselves. I get calls all the time from customers asking if they can setup auto pay. I'm running a business here and its NOT invoicing customers, its selling services. You are putting a lot of extra work on my company when the customers could and prefer to manage this on their own. Nearly every company I purchase from has this feature, QB is behind the times. I spend thousands of dollars every year on QB and not having this feature as well as the disconnect between CC processing/Invoicing is making me look for another product. Not one bug I reported or feature request I have sent in over 15+ years has been fixed or implemented.

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