Let me clarify things for you, @justonwo.
Closing your case doesn't mean closing the ongoing investigation as well. I want you to know that our development team is still looking into this issue. And base on the email message you've received, your company name is now added to the lists of affected users related to the open ticket. It means that you'll automatically receive email notifications of the latest updates.
Since you're working with COGS and inventory reports, you may review the resources from these links as your guides in the future:
Please extend your patience as our team is finding for a resolution regarding this issue. You can also leave a comment below if you have any other QuickBooks or inventory concerns. I'm always here to help. Keep safe!
