After a day of investigation, this is the email I got back from Intuit. Forget for a moment that it doesn’t even make sense. 

They CLOSED my ticket without even resolving a problem that has turned my company’s books totally upside down? No one called. No one emailed. They didn’t even explain what they found or what’s happening next. 

This is completely unforgivable. How can Intuit miss something so fundamental and important in their accounting software?? And then they offer this horrendous, incomprehensible email as a response??

“Hello,

Good day! I just wanted to let you know I have added your company to the open ticket our development team is currently working on. I will now be tagging this case as Closed .

Closing this case does not mean we are closing any pending issue. Should you need to inquire pending issue please know that we can always cater it and re-open this case. Here is the Case Number for your reference xxxx.

If you have any clarifications or any further questions, please feel free to contact us back again. I just wanted to ensure your queries are well address and to know if you need any further assistance from us.

Thank you once again and hope to hear from you soon.


Best Regards,
Intuit QuickBooks Online Care”