Thank you for following up, Mark.

I know it wasn’t ideal. I also understand that you put your trust in QuickBooks when deciding to use Melio as your bill pay partner. I’ll make sure that our Bill Pay team receives this feedback so they can do all they can to improve this experience for you and others. No worries, someone from our team may reach out to further discuss your situation.

Unfortunately, the QuickBooks team is limited in the support we can provide for Melio’s product. The Melio support team has the tools and access necessary to troubleshoot issues with payments being held or not reaching the recipient. For that, we must encourage reaching out to them on any outstanding issues with payments.

I’ve added this reference that tackles expenses and vendors in QuickBooks: Enter expenses, pay bills, write checks, and manage suppliers. This will give you more details about your business and cash flow through proper bookkeeping practices.

We appreciate your patience. If you have any other concerns besides payments, please don't hesitate to add a comment. The Community will be here for you. Keep safe!