We want to get the best help for you, Norka1.

I'd like to make sure that we're on the same page so I can provide you with the right amount of information. May I ask if you are trying to reactivate your QuickBooks Online account or if this is for an NSF account on hold? Any details or screenshot is appreciated so we can narrow down this issue.

I'll be here waiting for your response to answer any questions I can. Have a great day ahead.