Hi ecocpa,

I'm here to ensure you can enter the invoice payment into the correct account.

There are times that an issue like this occurs when QuickBooks encounters unexpected browser-related crashes. To resolve it, log into your account on an incognito window. Here is a list of keyboard shortcuts to open one:

• For Google Chrome: Ctrl + Shift + N
• For Mozilla Firefox: Ctrl + Shift + P
• For Microsoft Edge: Ctrl + Shift + P
• For Safari: ⌘+ Shift + N

If it works, you can go back to a regular browser and clear its cache. Piled browser history can be the reason for some issues on the page. You may also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

For more resources in making deposits, you can check this reference: Record and make bank deposits.

I'll be around whenever you have questions about recording transactions.