Thanks for joining the Community, DiMigs.
Since your open bill isn't showing up on the Pay Bills window, I'd initially recommend making sure you're selecting your Show all bills option while on the screen. Doing so will display all of your bills, then you can scroll up/down to locate it.
If you're still not finding it, you can narrow down the list by using your Due on or before setting, then specifying a date in the Show bills section.
Another possibility is if you have multiple accounts payable, it could be in a different account. Be sure to check this as well.
You can also check if you've already paid a bill by running your Transaction List by Vendor report:
- In the top menu bar, go to Reports, Vendors & Payables, then Transaction List by Vendor.
- Click Customize Report.
- Hit Billing Status from your column area.
- Select OK.
In the event you still can't find it, I'd recommend troubleshooting with the Verify Data utility. This identifies known issues within company files and informs users if their Rebuild Data option needs to be utilized afterwards.
Here's how it's used:
- Click Window, then Close All.
- In your top menu bar, go to File.
- Choose Utilities.
- Select Verify Data.
If its results show a "Your data has lost integrity," message, this indicates there's damage in your file. You can use the Rebuild Data utility to fix it. For specific errors, there may already be a resource for them on our support site.
In the event it displays a "QuickBooks detected no problems with your data," notification, or you've searched our help articles and didn't find any existing resources about the specific error it displayed, you can move on to troubleshooting with our QuickBooks Tool Hub.
If your bill still isn't showing up, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
I've also included a detailed resource about paying bills which may come in handy moving forward: Pay bills
I'll be here to help if there's any additional questions. Have a wonderful day!
