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One feature I can think of which may come in handy for reminding you of which customers have certain items, terms, etc. would be your To Do List. This can store important reminders for tasks that need to be completed and much more.
Here's how to create To Dos:
You can also print a copy of your To Do List by using its Reports button.
In the event you ever need to remove a task from your To Do List, double-click its record on the list, then update its status to Done or Inactive.
You'll also be able to find many detailed resources about using QuickBooks in our help article archives.
Please don't hesitate to send a reply if there's any additional questions. Have a lovely day!