Thanks for your response. To be clear, I am running DeskTop Pro 2021, and I was informed by the technical support team that my license is out of support.

I do not receive a specific error message (please review what I have written already, thank you).

As I said before, if you can upload screenshots demonstrating that this known issue is resolved in DeskTop 2022, I will consider upgrading to a version which is supported by the technical support team.