Christine,

It's really time Intuit actually fixed this problem.  You give us the same steps over and over.  I've been using QB for about 15 years and of course, I already know and have done all the steps you have given.   And, just a comment on your statement below that the company's name might be too long????  QB has limits in each field.  How could someone's company name be too long?  If this field doesn't have a limit, why in the world doesn't it if it indeed could cause the program to crash?  Sounds to me that is still an INTUIT problem.  

When all this started, I sat online and worked with one of the specialists.  They simply said, it needs to be escalated.  Please encourage Intuit to let their customers know that they have addressed the issue but obviously have not been able to correct it.  I feel as if I'm being lied to every time I look at this support site.

Thank you,