I have followed your instructions to turn OFF pre-fill on all receipts and expenses downloaded from the bank and yet it still allocates to the last transaction or just allocates the bank transaction to what ever it fills like.

Example Client has paid their invoices and it has allocated the payment to drawings. HOW AND WHY?????

Why does it allocate paying HMRC VAT to uncategorised expenses?????????

And why is it still allocating all payments paid by Apple pay to the last transaction for Apple pay when the prefill is switched off.

When I telephone your customer support all I get told I am doing it wrong or that is what the payments and receipts are.

It is not me it is your software and yet you can not grasp this concept.

I am now looking moving all my clients business and my business to another software provider.

Sorry but quickbooks online is the biggest pile of rubbish I have had to use and you have the audacity to charge for it.  Why you could not just put the desktop version online I do not know.

You have a great software package in Quickbooks destop and have ruined it with the online version.

As I have seen on Trustpilot in the bad reports that you are going backwards in your approach compared to other software companies and you do not care.