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JessT
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Thank you for the additional details, rob_unstablemolecules.

 

Would you mind contacting our QuickBooks Payments team, so they can document and investigate this further? They are open weekdays from 6 AM to 6 PM PT. Please refer to this article: Contact Payments or Point of Sale Support.

 

Let us know if you have any other questions in mind. Take care and have a good one.

 

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