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MadelynC
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Thanks for joining this thread, @prestonearth. I’m glad to share with you the ways to disable the Credit Card payment feature in QuickBooks.


QuickBooks Online offers several ways to turn the Credit Card payment feature off. First, you’ll want to uncheck the box for Cards under Online payments on the Invoice page.


Here’s how:

 

  1. Open your QuickBooks account.
  2. Select the + New button, then click Invoice.
  3. Under Online payments, deselect the Card option.


Take note that this is temporary and applicable for the transaction that you just unmarked.


Another way is to make the said feature inactive on the Payment Methods. I’m glad to show you the steps:

 

  1. Click on the Gear icon, then select All lists in the LISTS column.
  2. Select Payment Methods.
  3. Go to the Credit Card section.
  4. Select the dropdown menu under the Action column.
  5. Select Make inactive.
  6. Click Yes in the prompt message saying, “Are you sure you want to make Credit Card inactive?


Check out this guide for more details: Add, edit, or disable a credit card.


You can also contact our Merchant team to ensure the Credit Card payment option is disabled. They can remove the option in your payment processing so customers can’t pay via credit card and prevent you from making transactions for fees.


For credit card fees, to make them automatically added. I suggest sending feedback to our Product Developer team. This way, they can review this matter and might consider it as part of future enhancements.


Here’s a guide that contains several topics and tips to manage your Payments account and its processing: QuickBooks Payments FAQ.


Don’t hesitate to leave a message if you have any other questions or concerns besides the Credit Card payment feature. We’ll always be here to help. Take care!

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