Thanks for coming back, @Amber P.

I appreciate for letting us know how it turned out after following the recommended steps. I'll get you pointed in the right direction to address your concern.

I recommend contacting our Customer Care Support team. They can take a closer look at this issue and raise a ticket to our engineering team if needed. This way, they can perform further troubleshooting to fix it.

Here's how:

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

For more details about our support availability, refer to this article: Contact Support. 

Please update me how the call goes or if there's anything I can do. I want to help however I can. Good day!