I appreciate you clarifying things about what happens when you open the Find window, KHar.
This may not be an easy process for you, but let's get this sorted out so you can clear the Find function. While you're unable to reset, let's close the Find window and exit QuickBooks Desktop.
Run QuickBooks as administrator and open the Find window. If you're still seeing the Account on the filter, the data on your file could be damaged.
Let's repair your company file using the Rebuild Data tool. Here's how:
- Go to the File menu, then hover over Utilities and select Rebuild Data.
- On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
- Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
- When the tool finishes, select OK.
- Go to the File menu. Then hover over Utilities and select Verify Data.
- Let the tool check your file for data issues.
If QuickBooks doesn't find any problems, select OK. Then, download and install the latest release for the program to have the latest features and fixes.
If QuickBooks finds an issue with your company file, select Rebuild Now. If you still have data issues, use the QuickBooks File Doctor to fix your company file.
If the solutions above didn't fix this, I recommend contacting our QuickBooks Desktop Team. They can create a case under your company and investigate the functionality of the feature.
Let me know how the contact goes by commenting below. I'll be right here whenever you have follow-up questions.
