Hi there, @parkcitybackflow.
Thanks for getting back to this thread. Allow me to join in this conversation and share with you further insights about the invoice payment process.
Once you received an email stating that "money on the way", that means our Merchant Services Team has already processed the payments and deposited them into your bank account.
You don't necessarily need to add another Intuit email address to your contact list since you're already receiving an email from us.
Ideally, you should receive two emails verifying that:
- A payment of [amount] has been received
- Money on the way!
Since you're only getting one email from us, I'd recommend reaching out to our QuickBooks Merchant Services Team. That way, they can provide you with further insights about the process and check your account. Here's how to connect with them:
- Click the Help menu in the upper-right hand corner and click Talk to a human.
- Type in "Talk to a human", then press Enter.
- Look for I still need a human and click on it.
- Select Get help from a human.
- Choose between Chat with us, Schedule an appointment, or Have us call you.
Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.
